Business Search Problems & Solutions FAQ: Fix Common Issues

Question 1

Why can't I access the Secretary of State database?

Accepted Answer

Common access issues include browser problems (clear cache, try incognito mode, switch to Chrome/Firefox), disabled ad blockers interfering with site functionality, site maintenance or temporary downtime, registration requirements for certain states, or outdated website links.

Question 2

The database says I need to register or create an account

Accepted Answer

Some states like Montana and Wyoming require free account creation for database access. Registration is typically free and provides benefits like search history and saved results. States generally don't share registration data, and professional tools can handle access automatically.

Question 3

Why does the database keep timing out or crashing?

Accepted Answer

Database performance issues are common during peak business hours (9-11 AM and 1-3 PM). Try searching during early morning or evening hours, refresh the page and try again, close other browser tabs, or check your internet connection.

Question 4

I know the business exists but I can't find it in the search

Accepted Answer

Try name variations with and without LLC/Inc/Corp, remove punctuation and hyphens, try abbreviations vs full words, search by registered agent name, search by business address or city, or look up by entity number if known.

Question 5

The business might be registered in a different state - how do I find it?

Accepted Answer

Check the incorporation state for clues like 'Delaware LLC', try the business address state, search common incorporation states (Delaware, Nevada, Wyoming), check foreign registrations in states where they do business, or use professional tools for quick multi-state searches.

Question 6

The search returns 'No results found' but I'm sure the business exists

Accepted Answer

Try the search again (temporary glitches are common), check if database is being updated, try different search criteria, consider that the business might be a sole proprietorship (not registered), could be a DBA/trade name not legal entity, might be dissolved or suspended, or registered in different state than expected.

Question 7

The search shows the business as 'Dissolved' or 'Suspended' but they're still operating

Accepted Answer

Administrative dissolution/suspension is usually due to late annual reports or unpaid fees. Business may continue operating illegally during grace period and can often be reinstated by paying fees and filing reports. Check dissolution date and reason - this indicates compliance or financial issues.

Question 8

The information in different databases doesn't match

Accepted Answer

Prioritize sources in this order: State Secretary of State (most authoritative), Federal databases (SEC, IRS), Professional licensing boards, Commercial databases (least reliable). Check dates for 'last updated' information - more recent data is generally more accurate.

Business Search Problems & Solutions FAQ

Quick Problem Solver

Database Issues

Search Problems

Database Access Problems

Why can't I access the Secretary of State database?

The database says I need to register or create an account

Why does the database keep timing out or crashing?

I get an error message saying 'Session Expired' or 'Please try again'

Site Loading & Performance Issues

The state website is loading very slowly or not at all

I can see the website but the search function doesn't work

The search button doesn't respond when I click it

Can't Find Business Problems

I know the business exists but I can't find it in the search

The business might be registered in a different state - how do I find it?

I found a business with a similar name but I'm not sure if it's the right one

The search returns 'No results found' but I'm sure the business exists

Wrong or Confusing Search Results

The search returned multiple businesses with similar names - which one is correct?

The business information looks old or outdated

The search shows the business as 'Dissolved' or 'Suspended' but they're still operating

Verification & Data Quality Issues

The information in different databases doesn't match

How do I verify the information I found is accurate and current?

I need official documentation but can only find basic search results

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